Department of Human Services - Crisis and special help

There are a range of payments and services to support you in an emergency or crisis situation. You may be able to get paid an income support payment immediately, even if you are not already receiving a Centrelink payment. If you already receive a Centrelink payment, you may be able to receive an advance lump-sum payment from your existing income support payment. The type of payment or assistance that you may be able to get will depend on your individual circumstances. Crisis Payment is a one-off payment to help those experiencing difficult or extreme circumstances. Special Benefit is a different payment that helps if you are in severe financial hardship because of reasons outside your control and you cannot receive any other social security payment or benefit. Carer Adjustment Payment is a one-off payment to help families deal with the increased costs of caring for a child—aged six years or younger—who has had a sudden and severe illness or accident. Child Disability Assistance Payment is an annual payment to assist parents with the costs of caring for a child with a disability. A Special Disability Trust is established by parents and immediate family members to plan for the future care and accommodation needs of a person with a severe disability. The Pension Loans Scheme can help you if your capital is tied up in assets and you need more income to live on. You can also apply for your superannuation to be released early on specific compassionate grounds or if you are in severe financial hardship. Financial support for people sixteen years and above Disability Support Pension provides financial support to people with a physical, intellectual or psychiatric condition that prevents them from working, or for people who are permanently blind. Sickness Allowance is a short-term payment for people who are employed or self-employed, but who temporarily cannot work or study because of a medical condition. In some cases full-time students can also get Sickness Allowance. Mobility Allowance helps people who have a disability, illness or injury participate in approved activities. The allowance helps with transport costs for those who cannot use public transport without substantial assistance, either permanently or for an extended period. The Pensioner Education Supplement helps students improve their chance of finding a job through study by helping with the ongoing costs of full-time or part-time study in a secondary or tertiary course. Financial support for children Child Disability Assistance Payment is an annual payment that helps parents with the costs of caring for a child with a disability. The Youth Disability Supplement provides additional financial support to young people with a physical, intellectual or psychiatric disability who receive certain income support payments. Health care assistance The Continence Aids Payment Scheme helps eligible people who have permanent and severe incontinence to meet some of the costs of incontinence products. Household Assistance Scheme Australia is switching off analog TV signals and converting to digital TV. Department of Human Services and Department of Veterans’ Affairs customers may be eligible for the Household Assistance Scheme to help make the change to digital TV. Telephone Allowance Telephone Allowance helps with the costs of having a telephone and home internet service. Financial assistance We provide financial assistance, as well as information and job search services, to help people with a disability, illness or injury find and keep a job. The Pensioner Education Supplement helps students improve their chance of finding a job through study by helping with the ongoing costs of full-time or part-time study in a secondary or tertiary course. Mobility Allowance helps people who have a disability, illness or injury participate in approved activities. The allowance helps with transport costs for those who cannot use public transport without extra help, either permanently or for an extended period. The Youth Disability Supplement provides additional financial support to young people with a physical, intellectual or psychiatric disability who receive certain income support payments. The Jobs in Jeopardy scheme helps people at risk of losing their job because of illness, injury or disability stay in their current job or find a more suitable one with the same employer. Disability Employment Services providers play a specialist role in helping people with a disability, injury or health condition to find a job. There are self-service computers and printers available in our Service Centres to assist job seekers who are looking for work. You can use these facilities to do things like type and print a resume. The National Relay Service is a free telephone service that helps people across Australia who are deaf or hearing or speech impaired to telephone the wider community through a third person. Newstart Allowance provides financial help if you are looking for work. It supports you while you do activities that may increase your chances of finding a job, such as studying or training.You may be eligible for Newstart Allowance if you are: aged 21 years or more but under age-pension age looking for paid work prepared to enter into an Employment Pathway Plan and meet activity-test requirements, and not involved in industrial action. The amount of Newstart Allowance you are paid depends on your situation. Waiting periods may apply. When you claim Newstart Allowance, you may have to enter into an Employment Pathway Plan. This plan outlines the activities you agree to do while looking for work. You will need to do the activities listed in your Employment Pathway Plan in order to keep receiving the allowance. Activities could include applying for jobs, undertaking a course or other types of study, or working part time. Parenting Payment provides income support to parents or guardians to help with the cost of raising children.Parenting Payment is paid to the main carer of a child. Only one parent or guardian can receive the payment. You may be eligible to receive Parenting Payment if you: are single and care for at least one child aged less than eight have a partner and care for at least one child aged less than six. Parenting Payment is income tested, so the amount you may receive depends on your situation. Residency requirements also apply. You may need to participate in certain activities to get the payment, depending on your situation and the age of your youngest child. The activities could include applying for jobs; taking a course or other study; or working part time. Youth Allowance provides financial help for young people who are studying full time; undertaking a full-time Australian apprenticeship; training; looking for work; or sick.You may be able to get Youth Allowance if you are: 16 to 20 years old and looking for full-time work or undertaking approved activities. If you do not have a Year 12 Certificate or equivalent qualification (Certificate Level II or above), you will have to undertake study or training in order to qualify for Youth Allowance 18 to 24 years old and studying full-time 16 to 24 years old and undertaking a full-time Australian apprenticeship. Residency requirements and parental means tests also apply. You may be eligible for Youth Allowance if you are 16 to 17 years old and studying full-time if: you need to live away from home in order to study, or you are considered independent for Youth Allowance. In some circumstances, you may be able to get Youth Allowance if you are aged 15, or older than the school-leaving age in the state or territory in which you live, and you have been assessed as being independent. Being independent means that your parents’ income and assets are not considered when determining whether you can get Youth Allowance or the amount you can get paid. If you have to live away from home because of a serious family breakdown, talk to one of our social workers about your options. Austudy provides financial help to full-time students and Australian Apprentices aged 25 or more. ABSTUDY provides help with costs for Aboriginal and/or Torres Strait Islander Australians who are studying or undertaking an Australian Apprenticeship. Youth Allowance provides financial help for young people who are studying and training full-time, undertaking a full-time Australian Apprenticeship, or looking for work or sick. In addition to payments like Austudy, ABSTUDY and Youth Allowance, you may also be able to get other payments to help you study or train. Austudy provides financial help to full-time students and Australian Apprentices aged 25 or more. ABSTUDY provides help with costs for Aboriginal and/or Torres Strait Islander Australians who are studying or undertaking an Australian Apprenticeship. Youth Allowance provides financial help for young people who are studying and training full-time, undertaking a full-time Australian Apprenticeship, or looking for work or sick. In addition to payments like Austudy, ABSTUDY and Youth Allowance, you may also be able to get other payments to help you study or train. Social Workers can help you during difficult times by providing confidential counselling, support and information. Community Engagement Officers assist people of all ages to get financial help and other services, if they are homeless or are at risk of becoming homeless. There is also the Financial Information Service—a free, confidential service that provides education and information on financial issues to all Australians. Call us on between 8:00am-5:00pm.

Phone: 131 794