Financial Ombudsman's Service

An independent body that resolves disputes between individuals and their financial service providers We provide accessible, fair and independent dispute resolution The Financial Ombudsman Service fairly and independently resolves disputes between consumers — including some small businesses — and member financial services providers. Membership of the Financial Ombudsman Service is open to any financial services provider carrying on business in Australia. Our independent dispute resolution processes cover financial services disputes including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. We also cover estate planning, estate management and trustee services. Read further information about our dispute handling process. We provide a national service that is free to consumers open 9am - 5pm AEST/AEDT weekdays or email info@fos.org.au Our service is free to consumers. We are an alternative to going to court There is no need to obtain legal or other advice when lodging a dispute unless you wish to. If you choose to use an adviser you will usually have to pay for the advice yourself. We can help you with the dispute process If you are unhappy with a financial, insurance or investment product or service, you should complain to the financial services provider and ask it to resolve your dispute in accordance with its own Internal Dispute Resolution process. All financial services providers who are members of the Financial Ombudsman Service have Internal Dispute Resolution processes. If you are not happy with the response you receive, you can contact us and we can offer conciliation processes or we may investigate the dispute and issue a written decision on your case which is binding on the financial services provider. Postal address Financial Ombudsman Service Limited GPO Box 3 Melbourne VIC 3001 (Australia) ABN 67 131 124 448 Hours 9am - 5pm Melbourne time weekdays Telephone 03 9613 7366 Fax 03 9613 6399 Email Membership enquiries:membership@fos.org.au Community program enquiries:communityprogram@fos.org.au Invoice enquiries:accounts@fos.org.au Privacy enquiries:privacy@fos.org.au Administration:info@fos.org.au

Phone: 1800-367-287