Frequently Asked Questions

NDIS is a government funded program to assist people with a disability to receive individualised services that they, their families and carers need.

To meet the NDIS disability requirements, we must have evidence of all the following:

• You have a disability caused by an impairment.
• Your impairment is likely to be permanent.
• Your impairment means you have a substantially reduced functional capacity to do one or more daily life activities. These activities include moving around, communicating, socialising, learning, undertaking self-care, or self-management tasks.
• Your impairment affects your ability to work, study or take part in social life.
• You’ll likely need NDIS supports your whole life.

Information about applying for the NDIS can be found at the NDIS website.

Support coordination helps you to make the best use of your supports in plan. Support coordination is a capacity building support which helps you to:

• Understand and use you NDIS plan to pursue your goals
• Connect you with NDIS providers, community, mainstream and other government services
• Build your confidence and skills to use and coordinate your supports.

Our support coordinators have a range of qualifications and experience. We have a team of support coordinators who have qualifications in social work, psychology, disabilities and mental health.

The NDIS does not require qualifications for support coordinators, so the quality of Support Coordinators varies greatly. When choosing a support coordinator it is important to check what experience and / or qualifications they have.

A Support Coordinator’s role is to interpret your NDIS plan and to connect you with the people and services to achieve your goals, while a Plan Manager’s role is to manage your NDIS budget and to organise payments and invoices.

Support Coordination is a capacity building support which helps you to become more independent.

At Hunter Community Hub we take conflicts of interest seriously. We will always identify where there is a conflict of interest. We will alway give participants choice and control over any decision about services that we recommend.

A recovery coach is a professional who provides support and guidance to individuals who are recovering from addiction, mental health issues, or other challenges. Recovery coaches typically work with clients one-on-one, helping them develop and implement a plan for recovery, offering support and encouragement, and connecting them with appropriate resources and services. Recovery coaches can provide valuable support to individuals who are working to overcome difficult challenges and make positive changes in their lives.

A Psychosocial Recovery Coach is a person that has mental health knowledge. A recovery coach will:

• spend time with you, and people important to you, to get to know you and understand your needs
• help you to find out about different services and supports, and how these can help you
• help you get support from mental health services
• help you better understand the NDIS and support you with the NDIS